Established in 1994 by a group of Technical Advisors attached to the quality department of Boots plc. This team was responsible for reducing losses associated with returned products, quality surveillance, product inspection, and after sales service standards. Over a 5-year period this strategy of profit protection reduced returns levels from £88 million per annum to £39 million, and enabled improved margins to be agreed. Producing a win-win situation for the retailer and suppliers. Projects undertaken within three of the top five UK DIY Retailers have resulted in – Savings exceeding £10 million Reduced Levels of Returns. The Identification and Improvement of problematic products. The compilation of an extensive database of products, together with their returns to sales rates Increased Customer Satisfaction.

Address: 14 Manor Industrial Estate, Flint, Flintshire, United Kingdom. CH6 5UY
Telephone: 44 01352 730770
Website: http://www.resolve.cwc.net/